> ## Documentation Index
> Fetch the complete documentation index at: https://skelementorcss.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Support

> How to gather issue details and get support for Skelementor effectively.

## Support Workflow

Use this page to gather the right details before contacting Skelementor support or opening a public issue.

### Start Here

* Review the [quickstart guide](/quickstart)
* Check the [installation guide](/getting-started/installation)
* Work through the [common errors guide](/getting-started/common-errors)
* Browse the [FAQ](/getting-started/faq)

## Official Support Channels

<CardGroup cols={2}>
  <Card title="GitHub Issues" icon="github" href="https://github.com/skelementor/skelementor-css/issues">
    Report reproducible bugs and request features.
  </Card>

  <Card title="WordPress.org Forums" icon="wordpress" href="https://wordpress.org/support/plugin/skelementor">
    Ask community questions and review existing support threads.
  </Card>
</CardGroup>

### Direct Support

* **Email:** [support@skelementor.com](mailto:support@skelementor.com)
* **Response Time:** 24-48 hours
* **Best For:** Account-specific questions, troubleshooting details, and follow-up after reproducing an issue

## Before You Escalate

Gather the basics before handing the issue to another person or team.

### Environment Details

* WordPress version
* Elementor version
* PHP version
* Plugin version
* Whether Atomic Editor (Atomic Elements) is enabled
* Whether Variables is enabled

### Import Context

* What you were importing: the Skelementor Preset, a reduced custom sample, variables, or both
* Approximate number of classes or variables in the batch
* Whether the site already had existing global classes or variables
* Exact error message or validation failure

### Evidence to Collect

* Steps to reproduce the issue
* Screenshots or screen recordings
* Relevant server or browser console errors
* A reduced CSS sample that still reproduces the problem

## Basic Triage Steps

<Steps>
  <Step title="Clear caches">
    Clear Elementor cache and refresh the editor before assuming the import failed.
  </Step>

  <Step title="Check feature flags">
    Confirm Elementor **v4** and the **Atomic Editor** (and Variables, if you use tokens) are enabled.
  </Step>

  <Step title="Retry with a small batch">
    Reduce the import to a small, known-good subset to isolate whether the issue is data-specific.
  </Step>

  <Step title="Test in a clean layout">
    Apply the imported classes on a simple atomic element to verify whether the issue is import-time or render-time.
  </Step>
</Steps>

## When to Contact Skelementor Support

Escalate the issue when:

* the plugin cannot activate
* imported classes are missing from Elementor after a reported success
* frontend and preview class states drift apart
* variables import but references are broken inside classes
* the editor UI limit and the actual API behavior do not match
* duplicate IDs, collisions, or override behavior create unexpected results

## What to Send With an Escalation

* environment versions
* the exact import payload or reduced sample
* expected result versus actual result
* whether the issue reproduces on a second site
* any relevant screenshots, logs, or recordings

### Where to Send It

* Use [GitHub Issues](https://github.com/skelementor/skelementor-css/issues) for bugs, feature requests, and reproducible import issues
* Use [WordPress.org support](https://wordpress.org/support/plugin/skelementor) for plugin-user questions
* Use `support@skelementor.com` when you need direct follow-up with the Skelementor team

## Related Guides

<CardGroup cols={2}>
  <Card title="Common Errors" icon="exclamation-triangle" href="/getting-started/common-errors">
    Troubleshoot class conflicts, bad values, and re-import issues.
  </Card>

  <Card title="FAQ" icon="question-circle" href="/getting-started/faq">
    Review common setup and usage answers.
  </Card>
</CardGroup>